Dein Warenkorb
0 Artikel
Jan Heinemann berät Dich
+49 1522 8790057
vfdb Excellence Award 2025
für SnakE®
I’ll advise you personally.
Jan Heinemann, Founder
I’ll advise you personally.
+49 1522 8790057
I’ll advise you personally.
Jan Heinemann, Founder
I’ll advise you personally.
Jan Heinemann, Founder
Service & repair
A deadline at every stage: you always know what happens next, whose turn it is and by when. No ticket system, one contact person.
Service case
Example
SnakE® extinguishing system
Our commitments
Service quality shows in what is promised and then actually delivered. These five sentences apply to every service case.
Rescuevation Service
Löschigel GmbH · Andernach
You receive an initial expert assessment: what the problem probably is, whether you need to send the device in at all and what happens next.
Mon to Fri, 8 am to 5 pm CETAfter the inspection you receive a cost estimate. Nothing happens without your yes, and no order is placed that you did not want.
Cost estimate firstThree years on Rescuevation's own products, five years on Mactronic lights, each covering defects in material and workmanship with proper use. Your statutory warranty rights remain unaffected.
3-year warrantyWear parts and accessories are also available individually. So a system does not have to be replaced completely when a single part fails.
Spare parts individuallyOwner-managed, no call center, no waiting loop. We put our name behind the quality.
Owner-managedProcess
Four stages, each with what you do and what we do.
5 minutes
What you do
Fill in the form or call us. The product, the approximate purchase date and a short description are enough.
What we do
You get an instant confirmation that your request has arrived.
1 working day
What you do
Photos of the damage by email help us, but they are not a must.
What we do
Expert assessment: what the problem probably is, whether you need to send the device in at all, plus everything you need to send it in, including the address and packing instructions.
On arrival
What you do
Send the device in after our response. Please do not ship anything unannounced, so we can match it to your case.
What we do
We inspect the device. Free of charge under warranty, otherwise you receive a cost estimate.
After approval
What you do
Approve the cost estimate. For public authorities it comes as a quote you can have approved internally.
What we do
Repaired with original parts, tested, back to you. We tell you the expected duration together with the cost estimate.
Direct line
Jan Heinemann, Managing Director, Löschigel GmbHIf one of these commitments is ever not kept, I want to know. Directly, not through a ticket system.
What we look after
What we build ourselves, we repair ourselves. For everything else we handle the process. The way in is the same: one request, one contact person.
Our own development
We develop and manufacture these systems ourselves. For repair they come to us in Andernach. We know every component and do not pass anything on.
SnakE® extinguishing system
Request a repair
Löschigel®
Request a repair
easyToilet+
Request a repair
Rescuevation® roll container
Request a repair
3-year warranty on Rescuevation's own products
Everything else
Everything else in our range also runs through us: you report the case to us, we clarify it with the manufacturer and keep you posted. You do not have to work your way through other service portals.
Mactronic, Vlitex, DermaPurge, Guardian Angel, S-GARD, Beaver
5-year warranty on Mactronic lights
One way in for everything: one request, one contact person.
Submit a service requestDirect line
The fastest way is by phone, especially if it is still unclear whether the device needs to be sent in at all.
Frequently asked questions
Under warranty, the repair is free of charge for you. Outside the warranty, we prepare a cost estimate after the inspection. We only repair once you agree.
No. With our first response we tell you whether sending it in is necessary at all. Some things can be sorted out over the phone.
That depends on the damage and on the availability of spare parts. We tell you the expected duration with our first response or with the cost estimate.
Please submit a service request first. You will then receive all shipping details from us. Address: Rescuevation, Stockeraustraße 18, 56626 Andernach, Germany.
Three years on Rescuevation's own products, five years on Mactronic lights. Covered are defects in material and workmanship with proper use. Normal wear parts and damage caused by improper use are excluded. Your statutory warranty rights remain unaffected.
We do. You report the case to us, we clarify it with the manufacturer and keep you posted.
Yes. Let us know which product and which part you need. You will receive a quote for it.
Purchase on account and XRechnung are available for emergency services and municipalities. Outside the warranty you receive the cost estimate as a quote that you can have approved internally.
Service request
Choose your request and device, see your route, add your details. Whatever you choose above is already filled in on the form.
Your route
How your repair works
How you get your spare part
How your warranty case works
How you get your answer
We developed and manufactured it. We do the repair ourselves in Andernach, we know every component.
You report the case to us, we handle it with Mactronic and keep you posted.
You report the case to us, we clarify it with the manufacturer and keep you posted. You do not need any other service portals.
Choose your device to see who takes care of your case. For anything else, we tell you with our first response.
3-year warranty on Rescuevation's own products, €0 under warranty
5-year warranty on Mactronic lights, €0 under warranty
Warranty according to the manufacturer's terms, we check this for you
3 years on Rescuevation's own products, 5 years on Mactronic lights
3Your details
Request type and device are already filled in. Instant confirmation, expert assessment within one working day.
