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Section 1: About the Company

About Rescuevation

1. What is Rescuevation?

Rescuevation is a German specialist retailer for fire departments, based in Germany, that develops its own innovative products for fire departments, civil protection and the THW (Germany's Federal Agency for Technical Relief) and also distributes curated equipment from other manufacturers. Focus areas are wildfire fighting, EV firefighting, industrial firefighting, post-incident decontamination, flood protection, technical rescue and scene lighting.

2. Who is behind Rescuevation?

Rescuevation was founded by practitioners from the fire department community. The products grow out of real deployment experience and are developed together with active crews. The motto: safety made simple.

3. What sets Rescuevation apart from traditional fire department retailers?

We do not just sell equipment: we develop own-brand innovations (SnakE®, Löschigel®, Kamel®, easyToilet®). We solve problems for which no cost-effective or field-ready solution existed before.

4. Where is Rescuevation headquartered?

Rescuevation is a company based in Germany. You will find the full address as well as commercial register, tax and representation details in the legal notice (Impressum) on rescuevation.com.

5. Which languages are supported in customer contact?

Our main language is German. English and Polish are available on request, especially for international inquiries from neighboring countries.

6. How do I reach Rescuevation customer service?

By email to sales@rescuevation.com and via the contact form on rescuevation.com. You can reach us by phone during normal business hours.

7. Does Rescuevation also sell to private customers?

The shop is aimed primarily at fire departments, relief organizations, public authorities, industry and plant fire departments. Certain items (e.g. firefighter gifts, selected lamps, gift cards) are also available to private customers. Special equipment such as turnout gear or tactical weapon lights is reserved for authorized users.

8. Which target groups does Rescuevation sell to?

Professional fire departments (BF), volunteer fire departments (FF), plant fire departments (WF), THW, civil protection, emergency medical services, water rescue, police and special units, industrial and tunnel operators, logistics centers with e-mobility, municipalities, and training institutions for responders.

9. Can I test Rescuevation products before buying?

For selected own brands (SnakE®, Löschigel®, Kamel®, easyToilet®), demonstrations and live demos are possible. Write to us at sales@rescuevation.com with your preferred location and audience.

10. Does Rescuevation offer training and familiarization sessions?

Yes. For our more complex own brands (SnakE®, Löschigel®, FN40/FN65 Monitor, easyToilet+ Box) we offer familiarization sessions and training packages, on site or hybrid. We also distribute VR training systems (VR Resuscitation Training, VR TH VU Training).

Own Brands & Innovation

11. What are the Rescuevation own brands?

SnakE® (modular extinguishing system), Löschigel® (industrial fires), Kamel® (disinfection gate & folding tank), easyToilet®/easyToilet+ (post-incident decontamination), Safeforest (wildfire carrying basket), Rescuevation FN40/FN65 Monitor, Rescuevation TH stabilizers.

12. What does the “Rescuevation Innovationen” tag mean?

Products with this tag are Rescuevation's own developments: designed, tested and distributed by Rescuevation. They solve practical deployment problems we have identified through our work with fire departments.

13. Are Rescuevation products manufactured in Germany?

Much of the value added to our own brands is created in Germany and the EU. Manufacturing locations depend on the product; on request we name the country of origin for every product.

14. Do Rescuevation products conform to standards?

Where standards apply (DIN 14011 for nozzles/fittings, FwDV references, ATEX, IP protection classes, AGBF recommendations for roll containers), we state this in the respective product description. For questions about specific certificates or declarations of conformity, contact info@rescuevation.com.

15. Where can I find field reports and deployment photos?

On the product pages, in our newsletter and on Rescuevation's social media channels. We regularly publish deployment examples from professional fire departments, plant fire departments and special services.

Advice, Quotes, Procurement

16. How do I get an official quote for a procurement?

Write to sales@rescuevation.com with quantities, delivery address and your preferred delivery date. We prepare a formally usable quote including a validity date.

17. Is Rescuevation listed as a supplier for public-sector buyers?

Yes, we regularly supply municipalities, districts, professional fire departments and THW local chapters. We know the requirements for quotes, delivery notes and invoices in public tendering (UVgO, direct award or negotiated award).

18. Can I order products on account?

For public authorities, fire departments, plant fire departments and companies, purchase on account is available. For first orders we may require prepayment or a down payment, depending on the order value and the delivery period.

19. How long is a quote valid?

As a rule, 30 days from issue, unless stated otherwise on the quote. Where material prices fluctuate strongly (e.g. aluminum, special hoses), a shorter validity may apply.

20. Does Rescuevation offer volume discounts?

Yes. From certain order quantities, for joint orders by several fire departments, or for procurements via districts or funding programs, you receive project-specific terms. On request.

Shipping, Logistics, Service

21. Are products with the “on_request” tag sold right away?

Products marked “on request” or with a price of 0 € cannot be ordered via the cart: they are configurable or are priced per order. Examples: Lenoir barriers, Car-X Simulator, Rescuevation FN40 Monitor, SKYLUX 200, RK-Rescue Tray.

22. Does Rescuevation deliver abroad?

Deliveries within the EU are generally possible. For countries outside the EU, please send an inquiry: we check logistics, customs and export regulations (e.g. for pyrotechnics, dual-use items or ATEX devices) individually.

23. Which logistics partners does Rescuevation use?

Depending on volume and weight: DHL/UPS for parcel shipments, freight carriers for pallets and bulky goods. You receive a tracking number by email. Delivery with a tail lift / curbside delivery on request.

24. How fast is delivery?

In-stock items within Germany in 3-7 working days. Own brands and made-to-order production take 2-8 weeks depending on the product. The specific delivery time is stated on each product page or in the quote.

25. Can I pick up my order myself?

Pickup is possible on request. Please coordinate by email beforehand so the goods are ready for you.

26. Does Rescuevation offer service, maintenance and spare parts?

For our own brands we stock spare parts and handle repairs where technically reasonable. For the lamp ranges (Mactronic, Guardian Angel) the manufacturer's warranty applies; we handle warranty cases for you.

Account & Newsletter

27. Do I need to create an account to order?

No. You can order as a guest. An account makes recurring orders, saved delivery addresses and access to past invoices easier.

28. How do I sign up for the Rescuevation newsletter?

Via the sign-up field in the footer of rescuevation.com. The newsletter covers new products, practical insights and deployment examples. Unsubscribe at any time via the link in every email.

29. Does Rescuevation use my data for third-party advertising?

No. We do not pass customer data on to third parties for advertising purposes. Details are in the privacy policy.

30. Can I give Rescuevation gift cards?

Yes. Gift cards are available in nine tiers from 10 € to 5,000 € (including 10 €, 25 €, 50 €, 100 €, 500 €, 1,000 € and 5,000 €). They can be redeemed in the shop, are not redeemable for cash, and are transferable.

Section 2: Products

SnakE®: Modular Extinguishing System

31. What is the SnakE® extinguishing system?

SnakE® is a modular extinguishing system for fire departments, made up of standardized modules for fighting EV fires, vegetation fires and wildfires, underground parking garage fires and industrial fires. It uses existing sectional ladders as its supporting frame and is therefore fast, light, and usable without special training.

32. Which SnakE® versions are available?

SnakE® 4 (Basic without aluminum frame, Advanced with aluminum frame) for EV fires. SnakE® 6 Professional and SnakE® 6 Professional Advanced as the longer version. Plus the SnakE® Spray Bar Set, SnakE® Wildfire Spray Bar (without nozzles), SnakE® Sprinkler Set and SnakE® Wildfire Set.

33. Which SnakE® system is right for EV fires?

SnakE® 4 (Basic or Advanced) and SnakE® 6 are designed for fighting EV fires, in line with the recommendation in the Tesla rescue sheet. For underground parking garages, the SnakE® wall cabinet is also available.

34. Which SnakE® system is right for wildfires and vegetation fires?

The SnakE® Spray Bar Set and SnakE® Wildfire Set (spray bar + rotary sprinkler), both designed for wide-area wetting, structure protection and mobile pump and roll. The SnakE® rotary sprinkler with tree mount is particularly suited to structure protection at forest edges.

35. What does a SnakE® system cost?

SnakE® 4 Basic from 1,999.99 €, SnakE® 4 Advanced 2,379.98 €, SnakE® 6 Professional from 2,474.80 €, SnakE® 6 Advanced 2,936.69 €. Demo unit at a reduced price: 1,949 €. The SnakE® Spray Bar Set is currently 2,226.89 € (down from 2,650 €), the SnakE® Wildfire Set 2,922.22 €. Current prices are on each product page.

36. What training does a fire department need for SnakE® deployment?

A familiarization session of 60-90 minutes is enough. Familiarization videos and demo material are included. On-site training on request.

37. Does SnakE® work with every sectional ladder?

SnakE® is compatible with DIN-compliant 4-section sectional ladders (for SnakE® 4) and 6-section setups (for SnakE® 6). If you use a different system, we check compatibility on request.

38. Which hose connection does SnakE® have?

Standard Storz B (75 mm) / C (52 mm) compatible, depending on the version. Spray bars and rotary sprinklers are fed via D hoses or C hoses from the dividing breeching.

39. Can SnakE® be kept ready in a wall cabinet for underground parking garages?

Yes. The SnakE® EV extinguishing system wall cabinet is designed for storage in underground parking garages, logistics centers or EV charging stations. MSRP 2,973.81 €.

40. What advantages does SnakE® offer over traditional methods for EV fires?

A safe distance from the vehicle, targeted water delivery to the battery, a reduction of the water volume to a practical level, and no special vehicle needed: the sectional ladder is standard equipment at every fire department.

Löschigel®: Industrial Fires & Special Structures

41. What is the Löschigel® and when is it used?

The Löschigel® is a Rescuevation product for firefighting in special structures, in particular underground parking garage fires, industrial fires and major fires in inaccessible areas. It is deployed via existing sectional ladders and, thanks to its specialized nozzles, distributes the water over a great distance and produces a dense water mist. List price from 4,965.48 €.

42. What is the Löschigel® particularly suited for?

Underground parking garage fires, industrial fires, major fires in warehouses, and situations where crews cannot get directly to the seat of the fire. It complements the ladder pipe and high-pressure monitors.

43. Are training and deployment documents available for the Löschigel®?

Yes. We include deployment principles, assembly instructions and drill recommendations. On-site familiarization sessions are available on request.

Flood Protection: Beaver, Lenoir, Wasserschlucker

44. What is the Beaver Flood Fence?

A mobile, modularly expandable flood barrier for rapid setup in the affected area. From 201.11 €. Suitable for structure protection, road closures and containing floodwater.

45. How does the Beaver tube dam differ from the Beaver Flood Fence?

The Flood Fence is a modular element for long, low barriers. The mobile Beaver tube dam is a hose-based dam filled with water or sediment, typically for higher protection levels in large-area flood incidents. The tube dam is “on request” because variant choice and lengths are customer-specific.

46. What distinguishes the Lenoir water barrier from the Lenoir oil & chemical barrier?

The Lenoir water barrier is a flexible barrier for flood incidents that is quick to set up. The Lenoir oil & chemical barrier is used in emergency response to contain oil and chemical spills, both on water and on land. Both are priced per order.

47. How does the BOS universal professional water squeegee compare with the Wasserschlucker?

The BOS professional water squeegee (225 €) is the rugged emergency services tool for standing water in interiors and underground parking garages: more pragmatic and faster than wet vacuums for larger volumes. The Wasserschlucker (from 449 €) is a water collection tray for removing water completely, ideal for leaks and water damage.

48. What is VenturiPulse?

VenturiPulse (799 €) is a water aerator for oxygen enrichment, used in response to fish kills, algal blooms and ecological emergencies in water protection.

Post-Incident Decontamination: easyToilet®, Kamel®, LAVESE, pak-ex, Soot-X

49. What is the easyToilet® SOS?

The easyToilet® SOS is a mobile toilet built specifically for fire department deployments, wildfire incidents, flood incidents and disasters. Portable, odor-tight, with a disposal system. Complete set “Toilet & Tent” 2,352.93 €, including 10 spare bags 2,382.93 €. Disposal bag refill set (10 bags) for 29.89 €.

50. How does the easyToilet+ Box S differ from the easyToilet+ Box L?

The Box S (from 3,193.27 €, available as a Stanley box with wheels or as an aluminum box for 3,293.27 €) is the compact professional box solution for smaller deployments and teams. The Box L (3,361.34 €) offers additional capacity and equipment for longer incidents or larger incident scenes.

52. What is Kamel®, the mobile disinfection gate?

Kamel® is a mobile disinfection gate built from standard sectional ladders. Use case: decontamination of personnel or vehicles at the incident scene. MSRP 1,999.96 €.

53. What is the LAVESE washbasin and what is the difference between Basic and PRO?

LAVESE is a mobile washbasin for the incident scene, available as LAVESE Basic (291.50 €) and LAVESE PRO (593.81 €). As an extension there is the LAVextend splash guard (349.70 €) with a Euro dispenser, paper towel dispenser and trash bag holder.

54. What is pak-ex and when is it used?

pak-ex is the only skin cleanser developed specifically to remove carcinogenic polycyclic aromatic hydrocarbons (PAHs) from the skin. Apply immediately after the interior attack, in the black (contaminated) zone. Available as a 15 ml sachet (2.90 €), 50 ml tube (9.20 €), 200 ml tube (20.97 €), 250 ml pump dispenser (23.49 €), 500 ml pump dispenser (37.77 €).

55. What is Soot-X?

Soot-X is a decontamination cream for fire boots and shoes. It removes more than 94% of PAHs from leather and is 9× more effective than soap and water. Available as a 100 ml tube (11.90 €) and a 500 ml Euro bottle (33.53 €).

56. What is BarrierBoost Dual?

BarrierBoost Dual (from 7.75 €) is a professional combination product for skin protection before and skin care after the deployment.

Wildfires & Vegetation Fires

57. What is the Safeforest wildfire carrying basket?

The Safeforest carrying basket is a compact, ready-to-deploy carrying basket with the essential equipment for fighting vegetation fires and wildfires: it fits on any fire apparatus, can be carried by one person and drastically cuts setup time. MSRP 1,969.12 €.

58. What is the Euro Wildfire Wye?

A pressure dividing breeching built specifically for wildfire fighting, with the D hose concept that has proven practical for vegetation fires. MSRP 969.69 €. It is complemented by the Wildfire Wye Twin Storz B (869.31 €).

59. What is Retardant Euro-FC?

Euro-FC retardant is a highly effective, long-term fire retardant for fighting wildfires and vegetation fires, 100% biodegradable. Available as a 20 l canister (197.12 €), 200 l drum (1,822.10 €) and 1000 l IBC (9,110.50 €).

60. What is the Kamel® folding tank for wildfires?

The Kamel® folding tank is a lightweight water reservoir for remote water supply at wildfires. From 1,598.58 €: four versions with one or two ladder levels, optionally with a tarpaulin (up to 3,237.99 €).

Lighting: Baselight, Mactronic, Guardian Angel

61. What are the Baselight series and the Baselight roll container?

Baselight is Rescuevation's large-scale lighting solution for major incidents. The Baselight X series and Baselight MX series are high-performance light masts with LED heads. The AGBF-compliant Baselight roll container carries two light masts ready to deploy (standard 4,499.68 €, offroad 6,789.24 €).

62. Which Mactronic lamps does Rescuevation carry?

We carry the comprehensive Mactronic portfolio: hand lamps (Black Eye, Dura Light, Sirius), headlamps (Maverick, Illuma, Vaya, Vizo RC, Ultimo X1000), ATEX lamps (M-Fire series for explosion protection), searchlights (Blitz, Flagger MAX, Vanguard, X-Pistol), work lights (Dual Beam, Slim Beam, Round Beam), tent lighting (Galaxy series), area floodlights (HALO 100K, LumiLine, Monster Light), weapon lights (Hussar, T-Force XP).

63. What are the ATEX lamps from the M-Fire series?

Intrinsically safe ATEX flashlights for use in potentially explosive atmospheres (Zone 0/1/2). Models: M-FIRE 02 HL, M-FIRE 03 HL, M-FIRE AG Ex (angle-head lamp), M-FIRE FOCUS Ex (with focus), M-FIRE GUARDIAN XR (with red light), M-FIRE GUARDIAN XW (with white floodlight), M-FIRE SL112 Ex (searchlight).

64. What are Monster Light and HALO 100K?

Monster Light Mini (1,437.95 €), Monster Light Mini Rescue (orange, 1,437.95 €) and Monster Light Twin (2,099.95 €, 36,000 lm) are portable LED area floodlights with a lead-acid battery: up to 23 h runtime. HALO 100K (2,574.75 €) is a professional area floodlight with 100,000 lm, IP65/IK08, dimmable, 24 panels.

65. What is Guardian Angel?

Guardian Angel is a family of multifunctional LED lights worn as safety lighting. Typical uses: securing traffic scenes, self-protection under SCBA, visibility at the incident scene. The Elite series (109.29 €) is available in single-color or two-color versions. The Micro shoulder light (50.49 €) is the compact alternative.

66. Which mounts are available for Guardian Angel?

Helmet mount 1 and 2 (FAST rail), magnetic Velcro mount, Picatinny rail mount, adhesive mount, spring clip, arm strap, retention strap, suction cup mount, pipe mount (BSM), traffic cone adapter, universal clip (standard and small), rotating platform mount, screw-on loop clamp, attachment for shoulder loops. Prices between 15.90 € and 34.90 €.

Technical Rescue

67. What are the Rescuevation TH stabilizers?

Stabilization tools for technical rescue at road traffic accidents: the TH ram support 180 (274 €) and the TH stabilization cross for rescue rams (449 €). Further stabilizer versions on request.

68. What is the Rescuevation universal monitor?

The Rescuevation universal monitor (489 €) is a nozzle attachment that turns a combination nozzle into a portable monitor, ideal for industrial fires and technical rescue.

69. What is the RK-Rescue Tray with wheels?

A rescue device for rapidly evacuating injured responders from hazard zones, e.g. under SCBA during an SCBA emergency. Configuration and price on request.

Portable Monitors & VR Training

70. What are the Rescuevation FN40 and FN65 monitors?

Portable monitors for efficient large-fire fighting. The FN65 (5,949.98 €) is the standard version for industrial fires, tank farms and major fires. The FN40 is the smaller version with FM approval, built specifically for plant fire departments and special industrial structures. Configuration on request.

71. Which VR training systems does Rescuevation offer?

VR Resuscitation Training (2,999 €) for realistic resuscitation scenarios in first aid training. VR TH VU Training (2,999 €) for technical rescue at road traffic accidents, with tunneling scenarios, patient rescue and tool handling. Complemented by the Car-X Simulator (training device, on request).

Roll Containers, Ramps, Drone Solutions

72. Which roll containers does Rescuevation carry?

The Baselight roll container (standard and offroad) for the lighting component, and the hygiene roll container with toilet (with 0, 1 or 2 easyToilet® units, from 5,399 €). Both AGBF-compliant.

73. Which roll container ramps are available?

The Explorer roll container ramp (pair, 1,457 €), the all-rounder for all surfaces, and the Vario roll container ramp (pair, 739 €), two-piece and particularly adaptable. Delivery time approx. 30 working days.

74. What is the JARO:ONE response backpack?

A multifunctional response backpack with an extendable tablet holder, for incident commanders, UAS team leaders and command assistants. MSRP 474.81 €. It is complemented by the UAS team drone backpack (1,323.28 €, PAX VALOFLY) for safe drone flight operations.

75. What is the SKYLUX 200 drone light system?

A ground-tethered drone light system that delivers 20,000 lm into the incident area from up to 12 m height, with no mast setup and no flight permit. Configuration and price on request.

Drying Cabinets, Bundles, Gifts

76. What is ECODRY and which version fits which station?

ECODRY is a drying cabinet solution for turnout gear. ECODRY SET 4 Premium 1300 (4,248.30 €) for medium-sized stations, ECODRY SET 8 Premium 1300 (6,067 €) for larger stations or professional fire departments with higher drying throughput.

78. What are the bundle sets?

Prepared product bundles at discounted prices, e.g. the SnakE® Wildfire Set (2,922.22 €) made up of spray bar and rotary sprinklers, or the easyToilet® disposal bag refill set (29.89 €).

80. Which S-GARD turnout gear does Rescuevation carry?

S-GARD DYNAMATE (Ubranie specjalne ciężkie, 2,010.67 €): heavy-duty premium-class PPE. S-GARD Ranger 2.0 High-VIS (550.70 €): a lightweight jacket with high visibility. Both currently for the Polish market.

Section 3: Policies

Payment & Invoicing

81. Which payment methods does Rescuevation accept?

Purchase on account (for public authorities, fire departments, companies), prepayment by bank transfer, SEPA direct debit, credit card (Visa, Mastercard) and PayPal. You can see which methods are available for your order at checkout.

82. How long is the payment term on account?

By default, 14 days net from the invoice date for public authorities and commercial customers. Different payment terms can be agreed individually (e.g. 30 days net for municipalities with tender procedures).

83. Are the shop prices net or gross?

All prices on rescuevation.com are net prices. VAT is added at checkout and shown separately on the invoice.

84. Does Rescuevation issue audit-proof invoices?

Yes. All invoices comply with §§ 14, 14a UStG and can be archived in audit-proof form as PDFs with all mandatory details.

Shipping & Delivery

85. What does shipping cost?

Shipping costs are calculated at checkout based on weight, volume and delivery address. Within Germany from approx. 6.90 € for parcel shipments; freight shipping is shown transparently. For larger procurements we calculate individually.

86. Is there a minimum order quantity?

No, there is no minimum order quantity in the online shop. For very small orders, shipping costs can exceed the value of the goods: we therefore recommend joint orders or coordinating with neighboring fire departments.

87. What are the delivery times?

In-stock items: 3-7 working days. Own brands and made-to-order production: 2-8 weeks, depending on the product. The specific delivery time is stated on each product page or in the quote.

88. What happens if the goods arrive damaged?

Please note the transport damage on the consignment note directly upon receipt and report it to us by email within 7 days (photos of the packaging and the goods). We take care of the replacement and the claim with the carrier.

Returns, Withdrawal, Warranty

89. Do I have a right of withdrawal?

Private customers have a right of withdrawal of 30 days after receiving the goods, as set out in our withdrawal policy. For public authorities and companies (B2B) the right of withdrawal is excluded: here the individual terms agreed in the quote apply.

90. Which products are excluded from withdrawal?

Custom-made items, customer-specific configured products (e.g. Lenoir barriers, Rescuevation monitors with custom equipment, customized roll containers), hygiene consumables with a broken seal, and clearly used demo items.

91. How do I return goods?

Within the withdrawal period: contact info@rescuevation.com with your order number and the reason. We will send you a return label or shipping instructions. Keep the original packaging if possible.

92. How long is the statutory warranty?

Statutory warranty: 2 years for consumers (B2C), 2 years for commercial customers (B2B), unless agreed otherwise in the order confirmation. For Mactronic and Guardian Angel products the manufacturer's warranty applies in addition (often 2-5 years, depending on the manufacturer).

93. What applies to wear parts?

Wear parts (e.g. nozzles, seals, batteries subject to charge-cycle wear, hose connections) are subject to natural wear and are not covered by the statutory warranty unless there is a material defect.

Privacy & Legal

94. How does Rescuevation handle my data?

Personal data is processed exclusively for contract fulfillment, customer communication and statutory retention. Details are in the privacy policy on rescuevation.com. The controller as defined in Art. 4 No. 7 GDPR is Rescuevation.

95. Does rescuevation.com use cookies and tracking?

We use technically necessary cookies for the cart and login, plus optional cookies for statistics and marketing, with your consent via the cookie banner. You can revoke your consent at any time.

96. Which law governs my order?

German law, excluding the UN Convention on Contracts for the International Sale of Goods. The place of jurisdiction for businesses and public authorities is Rescuevation's registered office (see legal notice). For consumers, the statutory places of jurisdiction apply.

97. Which dispute resolution body can I contact?

The European Commission provides a platform for online dispute resolution (ODR) at ec.europa.eu/consumers/odr. We are neither obliged nor willing to participate in dispute resolution proceedings before a consumer arbitration board.

Warranty, Safety, Conformity

98. Are the lamps ATEX-certified?

The Mactronic M-Fire series is ATEX-certified for Zone 0/1/2 (depending on the model). The exact markings and certificates are provided on the product page. Other lamp ranges (standard hand lamps, headlamps) are generally not ATEX-certified.

99. Are products inspected before shipping?

Own-brand products (SnakE®, Löschigel®, Beaver, easyToilet® etc.) undergo a visual inspection before shipping. Manufacturer products (Mactronic, Guardian Angel) are generally packed and tested directly by the manufacturer.

100. How do I get declarations of conformity / certificates?

On request by email to sales@rescuevation.com, stating the product name or invoice number. For DIN/EN/ATEX-relevant products we supply the declaration of conformity as a PDF.

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